Set up Multi-factor Authentication

Enabling two-factor authentication adds an additional layer of security to your account by requiring more than just a password to log in.

Multi-factor authentication (MFA) strengthens your account security by requiring you to use multiple methods to verify your login. This makes it more difficult for someone else to access your account, even if they're able to learn your password.

To learn more about MFA, see this resource:

What Is Multi-factor Authentication (MFA) and How It Works | Ping Identity

On this page

• Getting an authenticator app
• Set up MFA for customers
• Set up MFA for staff

Getting an authenticator app

An authenticator app is an app on your mobile device that generates a 6 digit code to verify your identity when you log into your account. Recommended authenticator apps include:

• Google Authenticator
• Microsoft Authenticator

Set up MFA for customers

Enabling MFA

Steps:

1. First, navigate to the profile page.
2. Select the Account Security tab, then click Enable Multi-factor Authentication Now.

3. Configure your authentication app by using one of the following methods:

   • Scan the QR code provided with the authenticator app on your mobile device.

   • If you cannot use the QR code, manually enter the setup code below the QR code into the authenticator app.

4. Your authenticator app should now display a 6 digit code for OutStem. Input the 6 digit code shown in the Six-Digit Code field.

5. Click Enable to finish enabling MFA.

You should now see that MFA is enabled for your account.

Disabling MFA

Steps:

1. Navigate to the profile page, then select the Account Security tab.
2. Click Turn off Multi-factor Authentication.

MFA should now be disabled for your account.

Set up MFA for staff

Enabling MFA

Steps:

1. First, navigate to the profile page.
2. Select the Multi-factor Authentication (MFA) tab, then click Configure Now.

3. Configure your authentication app by using one of the following methods:

   • Scan the QR code provided with the authenticator app on your mobile device.

   • If you cannot use the QR code, manually enter the setup code below the QR code into the authenticator app.

4. Your authenticator app should now display a 6 digit code for OutStem. Input the 6 digit code shown in the Six-Digit Code field.

5. Click Enable to finish enabling MFA.

You should now see that MFA is enabled for your account. Now, when you sign in, you will be also be prompted to enter the two-factor code from your authenticator app. If you lost access to the mobile device bound to your MFA, please contact your admin to remove your MFA.

Disabling MFA

Steps:

1. Navigate to the profile page, then select the Multi-factor Authentication (MFA) tab.

2. In the Authenticator App section, click on Turn off MFA.

MFA should now be disabled for your account.